Billing FAQs
Rental Fees
- Your monthly orthotic system hardware rental fee is listed in your agreement. The rental fee is calculated as $50 X your monthly volume commitment (i.e. 25 orders X $50 = $1,250.00).
- The rental fee is invoiced and due on the 1st of each month. Payment is automatically processed with your credit card on file.
Rental Fee Credit
- Provided the minimum monthly volume commitment was submitted as defined in your agreement (i.e. 25 orders) in the prior month. You are eligible to have the full rental fee credited back to your account.
- The monthly volume is calculated by the number of orders submitted in the prior month.
- On the 15th of the following month, the prior month volume is totaled and if applicable, the full rental fee is credited to the account. This credit is applied towards the monthly statement balance owing.
- If the minimum volume commitment was not submitted as defined in the agreement, the rental fee credit is calculated on a pro-rated basis. For example, if there is a 25 order minimum volume commitment and only 15 orders were submitted, the rental fee credit is calculated as 15 X $50 = $750.
Terms and Payment
- Orthotics: End of next month (EONM). For example, if an order is invoiced and shipped on December 12th, it is due on January 30th.
- Rental and Service Fees: Due on receipt/Due on the 1st of each month.
- Although our orthotic order terms are EONM, in order to qualify for the monthly rental fee credit, payment must be made by the 15th of the following month.
- Once the prior month rental fee credit has been applied towards the prior month balance owing payment is automatically processed for the remaining balance owing. This payment is automatically processed with the credit card on file on the 15th of each month.
Shipping
- You will be emailed an invoice with each order shipped. The email comes from:
- Name: Go 4-D Inc.
- Email: quickbooks@notification.intuit.com
- Packing slips are printed and included in each order shipment. No pricing information is shown on the packing slip.
Monthly Statement
- You will receive a monthly emailed statement showing all account activity from the prior month. This also comes from:
- Name: Go 4-D Inc.
- Email: quickbooks@notification.intuit.com
