Dec 21, 2021 | Support Services
How to Rebox your 3D and Pressure Plate Scanners IMPORTANT: You are required to store the boxes in which the scanners were shipped. The reason for this is to return the scanners for maintenance or in the unlikely event of repair. If the boxes are not retained...
Jan 27, 2021 | Support Services
Billing FAQs Rental Fees Your monthly orthotic system hardware rental fee is listed in your agreement. The rental fee is calculated as $50 X your monthly volume commitment (i.e. 25 orders X $50 = $1,250.00). The rental fee is invoiced and due on the 1st of...
Jan 25, 2021 | Support Services
Orthotic Warranties, Modifications and Outside of Warranty Service Orthotic Warranty 90 day patient satisfaction guarantee 2 year warranty on 3D printed shell 6 month warranty on top covers Orthotic Modifications – Repairs and Recovers 3D printed...
Jan 20, 2021 | Support Services
Contact Us Hours of Operation Monday to Friday 9am-5pm Eastern Time Phone Toll Free: 888-353-4643 Local: 289-870-4643 Email Customer Service: [email protected] Billing: [email protected] Sales: [email protected] Address Main Office: 16-500 Alden...
Jan 20, 2021 | Support Services
Payment Methods We are happy to accept the following forms of payment: 1. ACH (Available to US Customers): Please email [email protected] to request this online payment option. 2. INTERACT (Available to Canadian Customers): Payments are to be sent to...
