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Reboxing Scanners

By |2021-05-12T16:08:14-04:00May 12th, 2021|

How to Rebox your 3D and Pressure Plate Scanners   IMPORTANT: You are required to store the boxes in which the scanners were shipped.  The reason for this is to return the scanners for maintenance or in the unlikely event of repair.  If the boxes are not retained and a scanner requires maintenance or repair, [...]

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Billing FAQs

By |2021-06-03T11:16:03-04:00January 27th, 2021|

Billing FAQs   Terms and Payment Orthotics and AFOs: End of next month (EONM).  For example, if an order is invoiced and shipped on December 12th, it is due on January 30th. Service Fees: Due on receipt/Due on the 1st of each month.   Shipping You will be emailed an invoice with each order shipped.  [...]

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Warranties, Repairs, & Recovers

By |2021-09-23T10:39:54-04:00January 25th, 2021|

Orthotic Warranties, Modifications and Outside of Warranty Service   Orthotic Warranty 90 day patient satisfaction guarantee 2 year warranty on 3D printed shell 6 month warranty on top cover delamination or pre-mature deterioration   Orthotic Modifications - Repairs and Recovers 3D printed orthotics have all traditional orthotic modifications constructed and printed within the device.  There [...]

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Contact Us

By |2021-06-17T12:18:33-04:00January 20th, 2021|

Contact Us Hours of Operation Monday to Friday 9am-5pm Eastern Time   Phone Toll Free: 888-353-4643 Local: 289-870-4643   Email Customer Service: Billing: Sales:   Address Main Office: 16-500 Alden Road, Markham, Ontario, L3R 5H5, Canada US Distribution Office: 1820 Scout Pl, Ferndale, WA 98248, USA   Online   Key [...]

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Payment Methods

By |2021-03-31T10:36:24-04:00January 20th, 2021|

Payment Methods   We are happy to accept the following forms of payment: 1. ACH (Available to US Customers): Please email to request this online payment option. 2. INTERACT (Available to Canadian Customers): Payments are to be sent to Please reference the applicable invoice numbers or monthly statement to apply the payment to. [...]

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